Assalamualaikum everyone...hello gorgeous people.How is everybody.Hopefully...no matter how big the boulder that is in front of you..you'll stay calm and cool...and face it rather than running away from it :)
Well...what happened to me last few days was very disturbing,to me at least....(I'm sensitive person maahhh)I wanted to change my broadband plan..to a cheaper one of course but still gives me the speed and coverage that i need.We went to KLCC to terminate the old plan and registered the new plan.The idiot(please excuse my language)that took the particulars and "registered"my husbands name,told us that we'll be able to activate and get connected after 2hrs.(it was in their promo as well)Happily we went window shopping and headed home.Arrived home around 9ish,settle the kids and ...plug in the modem la kannnn...no svc...hmmmm...cannot be,this is M***S...called the customer svc,only to get hold of them after an hour and a half,(i was bloody pissed already)..please excuse my language again....asked them what happened and the answer was"you'll only be activated after 48hrs"...I was like WTF!!!!!!!hah...dah lama tak nyumpah ni.
because we have so many applications and it will take time for them to key in your data
Oh..please,don't give me that answer,how many did you expect to apply?10 people?
I'm sorry ma'am...there's nothing i can do.you have to wait 48hrs.
The next day we went again to return the old cable(hubby forgotten about it :/)..asked the people there...the answer was
Oh..don't worry,already registered and should be OK.(we tried it there and then..no line)
They said..sorry,then you have to wait 48hrs then...!@#$%....
we went home and tried again that night,no luck.Woke up Saturday morning,I called them again...the reply was
"sorry ma'am..your account is not registered."
"its not registered"
I heard what you said..but why??"i' not sure ma'am"
I put down the phone after some QA with them
Hubby decided to drive down again to KLCC(we're staying in Nilai btw)for the 3rd time,3 days in a row,to cancel the application and asked for a refund.If I was in charge of handling this matter,Ill asked the manager to see me,apologized to me,asked the girl who forgot to register to apologize,asked for the refund asked for compensation,for making us go there 3 times,compensate the fuel,the toll,and the parking tickets.Call me cheapskates..I don't care.This is all about the service that you promise but failed to deliver.I bet hat you wouldn't dare to do this to an American or other mat saleh or Arabs...but they just said sorry encik,gave the money and make stupid faces.
Sorry peeps..I'm just very particular about customer service and manners.You deliver what you've promised...simple as that,if you can't compensate...I guess t will take us another 20yrs for our people to be addressed/treated properly...:/